Information on the Protection of Personal Data:
As Hello Tourism Travel Agency Inc., we place great importance on ensuring that your personal data is processed and safeguarded in accordance with the Personal Data Protection Law No. 6698 ("Law"). We would like to inform you about our purpose and methods of collecting, processing, and transferring your personal data, as well as your rights under the Law.
Methods for Collecting Personal Data: As Hello Tourism Travel Agency Inc., acting as the data controller, we collect your personal data verbally, through our website, social media platforms, mobile applications, and similar channels, using verbal, written, or electronic methods within the framework of our legal obligations. This is done in order to enable you to benefit from the services of our brands, inform you about our campaigns (with your consent), record your suggestions and complaints, provide you with better service standards, and to determine and implement Hello Tourism Travel Agency Inc.'s business and commercial strategies.
Processing of Personal Data and Purposes: As Hello Tourism Travel Agency Inc., in the capacity of data controller, we may collect and process your personal and/or sensitive personal data (with your consent) through various communication channels such as call centers, written communication channels, social media pages, mobile communication channels, in-store communication channels, and more. These data may be partially or fully obtained, recorded, stored, modified, updated, periodically checked, rearranged, classified, and retained for the duration necessary for their purpose or as stipulated by the relevant legislation. In cases of legal or service-based necessity, these personal data may be shared or transferred to private or legal entities working with Hello Tourism Travel Agency Inc., public institutions and organizations legally entitled to request this data, and relevant third-party real or legal persons located in Turkey or abroad. We would like to inform you that your personal data may be processed for purposes such as enabling you to benefit from our services, informing you about our campaigns (with your consent), recording your suggestions and complaints, providing better service standards, and determining and implementing Hello Tourism Travel Agency Inc.'s commercial and business strategies, always in compliance with the Personal Data Protection Law No. 6698 and relevant legislation.
Transfer of Personal Data: Hello Tourism Travel Agency Inc. will only transfer your personal data within Turkey and abroad with your explicit consent or as permitted by the security and confidentiality principles outlined in the Law. This transfer is done for purposes such as conducting company activities, establishing business relationships between data owners and our customers, offering services, opportunities, and enhancing service quality. Your data may be shared with group companies, business partners, customers to whom we provide services, suppliers, audit companies, or public institutions or organizations authorized by law, as well as other relevant authorities.
Rights of the Personal Data Owner under Article 11 of the Personal Data Protection Law (“Law”): Hello Tourism Travel Agency Inc. will respond to the following requests made by the data subject:
a) Inquiring whether Hello Tourism Travel Agency Inc. is processing their personal data and, if so, which personal data is being processed.
b) Requesting information on the purpose of the data processing.
c) Knowing the third parties to whom Hello Tourism Travel Agency Inc. has transferred personal data within Turkey or abroad.
d) Requesting the correction of incomplete or inaccurate personal data.
e) Requesting the deletion or destruction of personal data in accordance with the Law.
f) Requesting that actions taken regarding the correction, deletion, or destruction of personal data be communicated to third parties to whom the data has been transferred.
g) Objecting to any unfavorable outcomes resulting from the exclusive analysis of processed data by automated systems.
h) Requesting a copy of their personal data.
You can contact us for any inquiries or concerns.
Company Name: Hello Tourism Travel Agency Inc.
Address: Recep Paşa Street, Atakar Business Center, No. 5, Apartment 8, Taksim, Beyoğlu, Istanbul
Email Address: info@evaagarden.com
Privacy and Security
Hello Tourism Travel Agency Inc. requests certain personal information (such as name, age, interests, email, etc.) from you to provide better service to its customers. The information collected on Hello Tourism Travel Agency Inc.'s servers is used solely within the company for periodic campaign efforts, the development of special promotional activities targeting customer profiles, and customer "classification" efforts to avoid sending unwanted emails. Hello Tourism Travel Agency Inc. does not share the information collected through membership forms with third parties without the member's knowledge or instruction, nor does it use the information for commercial purposes outside its activities or sell it. Customer information may only be disclosed to official authorities when requested by them and when required by the mandatory provisions of the applicable legislation. All the information entered into the system by the customer can only be accessed and modified by the customer. It is not possible for anyone else to access or change this information. The credit card information requested on the payment page is not stored on Hello Tourism Travel Agency Inc.'s servers or on the servers of the companies providing services to Hello Tourism Travel Agency Inc., ensuring the security of customers making purchases from the site. Thus, all payment-related transactions take place directly between the bank and your computer via the Hello Tourism Travel Agency Inc. interface.
Use of Cookies
Cookies are small text files or pieces of information stored on your computer or mobile device (such as a smartphone or tablet) when you visit our website. We use cookies to make our websites easier to use and tailor them to your interests and needs. Websites can read and write these cookie files, allowing important information about you to be remembered so that you are recognized and provided with a more relevant website experience (such as remembering your preference settings). Cookies also help speed up your future actions on our websites. Additionally, we may use cookies to gather statistical information about how visitors use our websites to better understand their behavior and improve the design and functionality of our sites.
Hello Tourism Travel Agency Inc.
Address: Recep Paşa Street, Atakar Business Center, No. 5, Apartment 8, Taksim, Beyoğlu, Istanbul
Phone: +902122351224
DISTANCE SALES AGREEMENT
ARTICLE 1 - PARTIES
This Agreement has been signed between the parties listed below under the following terms and conditions.
1.1 SELLER
Trade Name: Hello Tourism Travel Agency Inc.
Address: Recep Paşa Street, Atakar Business Center, No 5, Apartment 8, Taksim, Beyoğlu, Istanbul
Phone: +90212 235 12 24
Email: info@evaagarden.com
1.2 BUYER
Name/Surname/Title:
Address:
Phone:
Email:
ARTICLE 2 - DEFINITIONS
In the application and interpretation of this agreement, the following terms will have the meanings stated next to them:
ARTICLE 3 - SUBJECT
This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product, the specifications and sale price of which are stated below, ordered electronically by the BUYER via the SELLER's website, in accordance with the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. This Distance Sales Agreement has been prepared in accordance with the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. The parties acknowledge and declare that they are aware of their obligations and responsibilities under the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.
ARTICLE 4 - GENERAL PROVISIONS
4.1 The basic characteristics (type, quantity, brand/model, color, number) of the product/products are published on the SELLER's website. If a campaign is organized by the seller, you can review the basic features of the relevant product during the campaign period. The campaign is valid until the specified date.
4.2 The listed and advertised prices are the sale prices. The advertised prices and promises remain valid until they are updated or changed. The prices announced for a limited period are valid until the specified deadline.
4.3 The total sale price of the goods or services, including all taxes, is shown below:
Date:
Product Name:
Quantity:
Total Amount:
VAT:
Shipping Fee:
Grand Total:
Billing Information:
Payment Method:
Credit Card:
Delivery Address:
Person to be Delivered:
Billing Address:
ARTICLE 5 - DELIVERY METHOD
5.1 This Agreement will become effective upon its electronic approval by the BUYER. The Agreement is fulfilled upon the delivery of the Goods purchased by the BUYER from the SELLER to the BUYER. The Goods will be delivered to the address specified by the BUYER and to the authorized person(s) indicated.
5.2 If the BUYER (or the designated recipient) is not present at the time of delivery, the order may be delivered to individuals who can receive the order on behalf of the BUYER, provided that their name and signature are obtained. Information regarding the recipient will be sent to the sender (BUYER) via SMS and/or email. Deliveries to official and private institutions are made in accordance with the delivery procedures of these institutions.
ARTICLE 6- BUYER'S DECLARATIONS AND COMMITMENTS
6.1- The BUYER accepts, declares, and undertakes that they have received, read, and understood the preliminary information regarding the basic qualities of the products, the total price including all taxes, the payment method, the delivery and right of withdrawal, and terms of use, and have given the necessary confirmation and approval for the purchase electronically.
6.2- The BUYER accepts, declares, and undertakes that for the delivery of the product under this Agreement, they will confirm this Agreement electronically, and in case the payment for the product is not made or is canceled in bank records for any reason, the SELLER's obligation to deliver the product will cease.
6.3- The BUYER will inspect the goods before receiving them and will not accept damaged or defective goods (such as crushed, broken, or torn packaging) from the courier. It will be accepted that the goods delivered are undamaged and intact. After delivery, the responsibility to carefully preserve the goods rests with the BUYER. If the right of withdrawal is exercised, the goods must not be used, and the invoice must be returned.
6.4- If the credit card holder used during the order is not the same person as the BUYER, or if a security risk is detected regarding the credit card before the delivery of the product to the BUYER, the SELLER may request the BUYER to provide identity and contact information of the cardholder, the previous month's statement of the credit card used in the order, or a document from the cardholder's bank confirming that the card belongs to them. The order will be frozen until the BUYER provides these requested details/documents, and if they are not provided within 24 hours, the SELLER reserves the right to cancel the order.
6.5- The BUYER declares and undertakes that the personal and other information provided while registering on the SELLER's website is accurate, and agrees to compensate the SELLER immediately, in cash, and without delay, for any damages incurred by the SELLER due to the inaccuracy of this information.
6.6- The BUYER agrees and undertakes from the outset to comply with legal regulations while using the SELLER's website and not to violate these laws. Otherwise, the BUYER will be solely responsible for all legal and penal liabilities arising.
6.7- The BUYER cannot use the SELLER's website in any way that disrupts public order, violates general morality, disturbs or harasses others, pursues illegal purposes, or infringes on the material and moral rights of others. Additionally, the BUYER cannot engage in activities (such as spam, viruses, trojans, etc.) that prevent or make it difficult for others to use the services.
6.8- If the product is to be delivered to a person or organization other than the BUYER, the SELLER cannot be held responsible if the recipient does not accept the delivery.
ARTICLE 7- SELLER'S DECLARATIONS AND COMMITMENTS
7.1- Each product under this Agreement will be delivered to the BUYER or the person and/or organization indicated by the BUYER at the address provided within the time frame stated in the preliminary information section of the website, depending on the BUYER's location, but not exceeding 30 days. If the SELLER violates this obligation, the BUYER may terminate this Agreement. In case of termination, the SELLER is obligated to refund all payments, including delivery costs, if applicable, within 14 days from the date of receipt of the termination notice, along with any legal interest as determined by relevant legislation. Additionally, the SELLER must return all valuable documents and similar items that place the consumer in debt, if any.
7.2- If the performance of the product or service subject to the order becomes impossible, and the SELLER cannot fulfill their obligations under this Agreement, they accept, declare, and undertake to notify the BUYER in writing and via a permanent data storage device within 3 days from the date they become aware of this situation, and to refund the total price, including delivery costs, to the BUYER within 14 days. The unavailability of the product in stock is not considered a valid reason for the impossibility of performance.
7.3- The SELLER is responsible for any loss or damage occurring until the delivery of the product to the BUYER or the third party designated by the BUYER, excluding the carrier. If the BUYER chooses a carrier other than the one specified by the SELLER, the SELLER is not responsible for any loss or damage occurring after the product is delivered to the chosen carrier.
7.4- The SELLER agrees, declares, and undertakes to deliver the product specified in the order, fully, in compliance with the specified characteristics, along with any applicable warranty documents, user manuals, and required information and documents, free from any defects, in accordance with legal requirements, and to perform the service according to principles of accuracy and honesty, ensuring compliance with standards, maintaining service quality, exercising due care and diligence, and acting with foresight.
7.5- The SELLER, based on a justified reason and with the prior approval of the BUYER, may provide a product of equal quality and price before the expiry of the contractual performance period.
7.6- If the SELLER is unable to deliver the product within the stipulated time due to force majeure or unforeseen circumstances beyond the control of the parties, the SELLER agrees, declares, and undertakes to inform the BUYER of this situation. The BUYER has the right to request the cancellation of the order, the replacement of the product with an equivalent, if available, and/or the extension of the delivery period until the obstructing circumstances are resolved. If the BUYER cancels the order, the SELLER is obligated to refund the price of the product, paid in cash, within 14 days. If the payment was made by credit card, the SELLER must refund the amount to the relevant bank within 14 days of the cancellation. The BUYER acknowledges that the reflection of the refunded amount to the BUYER's account may take 2 to 3 weeks, depending on the bank's process, and that the SELLER cannot be held responsible for any delays once the refund is made to the bank.
7.7- The SELLER has the right to contact the BUYER via mail, email, SMS, phone calls, and other means for communication, marketing, notification, and other purposes through the address, email, phone numbers, and other contact information provided by the BUYER during registration or subsequently updated by the BUYER. By accepting this Agreement, the BUYER consents to the SELLER engaging in such communication activities.
7.8- Links to other websites and/or content not controlled by the SELLER or owned/operated by third parties may be provided through the SELLER's website. These links are provided for the convenience of the BUYER and do not signify support or endorsement of the website or its operators, nor do they imply any guarantee of the information on the linked website.
7.9- A member who violates one or more provisions of this Agreement will be personally liable for any resulting legal and criminal consequences and will hold the SELLER harmless from such consequences. Additionally, if the violation is referred to legal authorities, the SELLER reserves the right to seek compensation from the member for any failure to comply with the membership agreement.
ARTICLE 8 – RIGHT OF WITHDRAWAL
In accordance with the relevant provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts:
8.1- The BUYER has the right to withdraw from the contract without providing any reason and without paying any penalty within 14 (fourteen) days from the date of receipt of the goods in distance contracts concerning the sale of goods. However, the BUYER may also exercise the right of withdrawal within the period from the establishment of this Contract until the delivery of the goods. A notification indicating that the right of withdrawal has been exercised must be directed to the SELLER in writing or through a durable medium within this period. Furthermore, for the BUYER to exercise the right of withdrawal, they must deliver the product's invoice to the shipping company along with the product.
8.2- In determining the withdrawal period: a) In the case of goods subject to a single order and delivered separately, the day on which the consumer or the third party designated by the consumer receives the last good; b) In the case of goods consisting of multiple parts, the day on which the consumer or the third party designated by the consumer receives the last part; c) In contracts where the goods are delivered regularly over a specific period, the day on which the consumer or the third party designated by the consumer receives the first good, is taken into account.
8.3- If the BUYER exercises the right of withdrawal, the SELLER is obliged to return the total amount received and any valuable documents or similar materials that may burden the BUYER with debt to the consumer without any charge within 14 (fourteen) days from the date the withdrawal notification is received by the SELLER.
8.4- If the BUYER returns the goods via the carrier specified by the SELLER for returns in the preliminary information, they will not be held responsible for any costs related to the return. If the SELLER has not specified any carrier in the preliminary information for returns, no charge related to the return may be demanded from the BUYER. If the specified carrier does not have a branch in the area where the BUYER is located, the SELLER is responsible for ensuring that the goods to be returned are collected from the consumer without any additional cost.
8.5- Unless the SELLER has made an offer to collect the goods, the BUYER must send the goods back to the seller within 10 (ten) days from the date of notification of withdrawal.
8.6- The BUYER will not be held responsible for any changes or deterioration that occur as long as they use the goods in accordance with their operation, technical specifications, and usage instructions.
8.7- The right of withdrawal of the consumer does not apply to: a) Goods prepared according to the consumer's requests or personal needs; b) Goods that may deteriorate quickly or whose expiration date may pass; c) Goods that are not suitable for return for health and hygiene reasons if their protective packaging, such as seals, bands, or boxes, has been opened after delivery; d) Goods that, after delivery, are mixed with other products and cannot be separated by their nature; e) Books, digital content, and computer consumables provided on a tangible medium where the protective elements such as packaging, bands, seals, or boxes have been opened after delivery; f) Newspapers, periodicals, or similar publications other than those provided under a subscription contract; g) Services for accommodation, transportation of goods, car rentals, catering, and leisure services that are to be provided on a specific date or period; h) Services that are immediately performed in an electronic environment or intangible goods that are instantly delivered to the consumer; i) Services that have begun to be performed with the consumer’s consent before the right of withdrawal period ends; and j) Contracts related to goods or services whose prices fluctuate according to the financial markets and are beyond the control of the seller or provider.
ARTICLE 9 – DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults in credit card payments, they agree, declare, and undertake to pay interest under the credit card agreement with the bank and be liable to the bank. In such cases, the relevant bank may take legal action, claim any expenses and attorney fees from the BUYER, and in any case, if the BUYER defaults, they agree, declare, and undertake to compensate the SELLER for any damages or losses incurred due to the delayed performance of the debt.
ARTICLE 10 – RESOLUTION OF DISPUTES
In disputes arising from this contract, complaints and objections within the monetary limits specified in the relevant law may be submitted to the consumer arbitration board or the consumer court located in the consumer’s place of residence or where the consumer transaction took place.
ARTICLE 11 – EFFECTIVENESS
This Contract regulates the rights and obligations of the parties regarding the sale and delivery of the product, the qualifications, and the sale price of which are specified below, ordered electronically by the BUYER through the SELLER’s website, in accordance with the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. The Distance Sales Contract has been drawn up in accordance with the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. The parties agree and declare that they are aware of and understand their obligations and responsibilities under the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. This contract, consisting of 11 (eleven) articles, has been read by the parties and entered into force on the date of the BUYER’s electronic approval.
SELLER: Hello Tourism Travel Agency Inc.
BUYER Name/Surname:
Date
GENERAL:
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
SHOPPING WITH UNAUTHORIZED USE OF CREDIT CARDS:
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
DEFECTIVE PRODUCT APPLICATION AND RETURN:
RIGHT OF WITHDRAWAL:
SELLER'S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:
Name/Title: Hello Turizm Seyahat Acentası A.Ş.
Address: Recep Paşa Caddesi, Atakar İş Merkezi, No 5, Daire 8, Taksim, Beyoğlu, İstanbul
E-mail: info@evaagarden.com
Phone: +902122351224
PERIOD FOR EXERCISING THE RIGHT OF WITHDRAWAL:
EXERCISING THE RIGHT OF WITHDRAWAL:
RETURN CONDITIONS:
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
DEFAULT AND LEGAL CONSEQUENCES:
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